Privacy policy

We respect your privacy

This privacy statement tells you what to expect when we collect your personal information. We will explain what data we hold about you, how we collect and use your data and whether we share it with other organisations. CamGraPhIC Ltd. and CamGraPhIC Srl. (CamGraPhIC, the Company, we, us, our hereafter) will be the organisations which have control of your data (the data controller).

Our contact details for the purposes of this privacy policy

UK office: Data Compliance Manager, CamGraPhIC Ltd., Botanic House, 100 Hills Road, Cambridge, CB2 1PH, UK


Italy Office: Data Compliance Manager, Inphotec Center, Area di Ricerca CNR, Via G. Moruzzi, 1-56124 Pisa, Italy


The type of personal information we collect

We currently collect and process the following information:

  • Identity and contact data: personal data that you or others supply to us including name, job title, company details, contact details, including your email address, postal address and telephone number, and security information about entry to our premises where applicable;
  • Information contained in correspondence, contracts and for purposes of meetings or produced at meetings, or otherwise arising in the course of the contract that we enter and billing and administration relating to our services: this includes correspondence between us by post or email and any meetings and telephone conversations, as well as notes;
  • Employment and background data:if you are submitting a job application, you may also provide additional information about your academic and work history, qualifications, skills, references, proof of your entitlement to work in the UK, your national security number, your passport or other identity document details, and any other such similar information that you may provide to us;
  • Website usage and other technical data: information about your interactions with the website and the device that you use to access our website, including information such as IP addresses, geographical location, browser type, referral source, length of visit and number of page views, the search queries you make on the website and similar information searches, your device information (such as your hardware model, mobile network information, unique device identifiers). This information may be collected by a third-party website analytics service provider on our behalf and/or may be collected using cookies or similar technologies. For more information on cookies please read the section on Cookies policy;
  • CCTV footage and vehicle registration when you visit our facility


How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To personalise communication with potential, current and previous customers, suppliers and business contacts
  • For marketing purposes, including to communicate to potential, current and previous customers and business contacts about relevant and appropriate information and updates regarding our products and services.
  • To process invoices, purchase orders and make and receive payments
  • To take steps to enter into a contract or potential contract with customers, suppliers or business contacts
  • Administering the contract we have entered into with you
  • Business management and planning, including accounting and auditing
  • Assessing a supplier’s qualifications related to the performance of a particular job or task
  • Gather evidence to support the investigation and resolution of any complaints
  • To make decisions about your continued provision of services or engagement
  • Making arrangements for the termination of our customer, supplier or business relationship
  • Dealing with legal disputes involving you, other customer, suppliers, contractors, including accidents
  • Complying with health and safety obligations
  • To prevent fraud
  • To monitor your use of our information and communication systems to ensure compliance with our legal obligations and our legitimate interests
  • To ensure network and information security, including preventing unauthorised access to our computer and electronic communications systems and preventing malicious software distribution
  • To conduct data analytics studies to review and better understand customer retention, satisfaction and attrition rates

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Our group companies
  • Search engines
  • Our existing suppliers and customers
  • Word of mouth
  • Our partner organisations

We may share this information with our legal advisor, accountant, IT support, banks, currier companies, tax authority, Chamber of Commerce, European Commission, group companies, investors, partner organisations only for the purpose necessary. Where appropriate we sign data sharing agreement with these organisations.


Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a legitimate interest.

How we store your personal information and how long we hold your information for

We follow strict security procedures as to how your personal information is stored and used, and who sees it, to help stop any unauthorised person getting hold of it. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We currently do not share personal information with any countries outside of the EU.


We use appropriate technological and operational security measures to protect your information against any unauthorised access or unlawful use, such as:

  • ensuring the physical and digital security of our equipment and devices by using appropriate password protection;
  • maintaining a data protection policy for, and delivering data protection training to, our employees; and
  • limiting access to your personal information to those in the company who need to use it in the course of their work.

We hold your data only for as long as necessary.

  • For personal data that we hold in order to perform our contract of service with you, we may hold the data for up to 6 years after our contract is ended.
  • For marketing purposes, we may hold data for up to 6 years from our last contact with you or the organisation that represents you.
  • For personal information that you have supplied to us for recruitment purposes, we hold this information for up to 1 year, or for up to 6 years after the termination of any subsequent employment.
  • For safety monitoring and security of our facility, we may hold CCTV footage for up to 2 week, and other visitor information for up to a year.  

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us using below contact details if you wish to make a request:

UK office

Data Compliance Manager, CamGraPhIC Ltd., Botanic House, 100 Hills Road, Cambridge, CB2 1PH, UK


Italy office

Data Compliance Manager, Inphotec Center, Area di Ricerca CNR, Via G. Moruzzi, 1-56124 Pisa, Italy


How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us using the same contact details as above.

You can also complain to ICO in the UK, or Garante per la protezione dei dati personali in Italy if you are unhappy with how we have used your data.

Contact details for the UK

Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113
ICO website:

For Italy

Piazza Venezia, 11
00187 Roma
Tel. +39 06 69677 1



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